Think Big Outreach CRM Privacy Policy

This policy covers Think Big Outreach CRM, including the Think Big Outreach CRM Chrome extension, the Think Big Outreach CRM web dashboard, and related backend APIs hosted at thinkbigdigital.co.

Use of the extension requires a Think Big account and authorized Outreach CRM access (for example an active trial or other granted access).

This page is specific to Outreach CRM. The general website Privacy Policy at /privacy-policy continues to apply to the public website and contact forms.

Think Big Outreach CRM helps users manually save outreach contacts, messages, follow-ups, templates, and activity notes from the browser and sync them to their private Think Big Outreach CRM account.

• It does not auto-send LinkedIn messages.
• It does not auto-send invitations.
• It does not run LinkedIn automation.
• Visible-page pre-fill is user-triggered and only uses details visible on the current page.
• Email addresses are entered manually by the user.

Depending on how you use Outreach CRM, we may collect or process the following categories of information.

Account / access data may include: account email; authentication or session token stored locally in the extension; trial or access status; and access dates, plan, or access metadata.

Contact data you choose to save may include: name; email if manually entered; company; title; LinkedIn or profile URL; status; priority; contact type; suitable role; associated client; lead purpose; relevant link; notes or contact summary; campaign or category labels; and related timestamps.

Outreach activity data may include: messages; message status; follow-up dates; follow-up notes; activity notes; templates; and dashboard activity counts or summaries.

Browser or page data may include: the active tab URL when you open or use the extension; and visible LinkedIn profile page details only when you click pre-fill (such as name, title, company, and profile URL visible on the page).

Local extension storage may include: bearer or session token; user email; a consent-accepted flag; and any local extension preferences that are stored for the product to function.

Technical or security data may include: server logs; request metadata; error logs; and basic usage or security events needed to operate and protect the product.

Think Big Outreach CRM is designed as a manual-first CRM. In particular:

• No automatic LinkedIn message sending.
• No automatic LinkedIn invitation sending.
• No bulk LinkedIn scraping.
• No Contact Info overlay extraction.
• No automatic email discovery from LinkedIn Contact Info.
• No sale of user data.
• No personalized advertising or retargeting using extension data.
• No collection of full browser history.
• No reading of private LinkedIn messages.
• No collecting contacts unless you choose to save them.

We use Outreach CRM data to:

• Provide CRM functionality.
• Sync saved outreach records to your private account.
• Show trial or access status.
• Support read-only mode after trial or access expiry.
• Allow templates, follow-ups, notes, and dashboard views.
• Secure accounts and help prevent abuse.
• Provide support when you request it.
• Improve reliability and product performance in aggregated or non-sensitive ways.

We do not sell or rent user data.

Data may be processed by service providers required to operate the product, such as hosting, database, authentication, logging, and email infrastructure.

Data may be disclosed only to provide or secure the product; when required by law; to investigate abuse or security issues; with your consent for support; or as part of a business transfer only where legally permitted and with appropriate notice or consent where required.

Think Big team members do not routinely read users’ private CRM content.

Human access may occur only when you ask for support and provide relevant access or context; for security or abuse investigation; where required by law; or for aggregated or anonymized operational reporting.

We retain CRM data while the account or access remains active, or as otherwise needed to provide the service and meet operational or legal requirements.

You may request deletion of your Outreach CRM data by contacting Think Big through the Contact page on thinkbigdigital.co, or by emailing grow@thinkbigdigital.in.

Where export tools exist for operators in administrative tools, those are not the same as a general user self-serve export. Do not assume a self-serve export is available unless it is shown in your signed-in dashboard.

If a trial or access period ends, data is not automatically deleted.

The account may become read-only, meaning existing data remains viewable while new saves are paused.

Data is transmitted over HTTPS.

Access is authenticated.

CRM records are scoped to the signed-in user.

Secrets and payment credentials are not stored in the extension.

No method of transmission or storage is perfectly secure. We take reasonable steps to protect the product, but you should also protect your account credentials and devices.

The use of information received from Chrome extension permissions is limited to providing and improving Think Big Outreach CRM’s stated user-facing features and complies with the Chrome Web Store User Data Policy, including Limited Use requirements.

LinkedIn and other websites are separate services with their own terms and privacy policies.

Think Big Outreach CRM is not affiliated with LinkedIn.

We may update this policy from time to time. Changes will be posted on this page, and the effective or last-updated date may be revised.

For questions about this Outreach CRM privacy policy, data access, or deletion requests, contact Think Big through the Contact page at https://thinkbigdigital.co/contact.

Dedicated support email: grow@thinkbigdigital.in.